Refund policy
This policy applies to orders placed on 30th Feb Coffee, operated by The Extra Day Private Limited.
Coffee (food products)
Coffee is a food product, so we cannot accept returns of opened packs or change-of-mind returns. We will replace your order or refund you in full if it arrives:
- damaged or with a broken seal,
- different from what you ordered (wrong blend, size or grind), or
- past its best-before date.
Please tell us within 48 hours of delivery, with photos of the pack and the label, at hello@30thfebcoffee.com or on WhatsApp at +91 88268 81057. You do not need to send the coffee back unless we ask you to.
Moka pot and other equipment
You can return an unused moka pot in its original packaging within 7 days of delivery. If it arrives damaged or has a manufacturing defect, tell us within 7 days of delivery and we will replace it or refund you, and arrange the return pickup at no cost to you. For change-of-mind returns, the return shipping cost is deducted from your refund.
Sets
For sets, the coffee rules apply to the coffee and the equipment rules apply to the pot.
Cancellations
You can cancel an order for a full refund any time before it is dispatched. Write to hello@30thfebcoffee.com or WhatsApp +91 88268 81057 with your order number. Once an order has shipped it cannot be cancelled, but the rules above still apply.
Subscriptions can be cancelled as set out in our Subscription policy.
Refunds
Approved refunds are made to your original payment method within 7 business days. Your bank or payment provider may take a few more days to show it. For cash on delivery orders, we refund by bank transfer or UPI to an account you give us.
Questions or complaints
Contact us at hello@30thfebcoffee.com or +91 88268 81057. If you are not satisfied, write to our Grievance Officer, Abhishek Jain, at abhishek@30thfebcoffee.com. We acknowledge complaints within 48 hours and resolve them within one month.